Terms & Conditions

Definitions

“The customer” or “you” means the person agreeing to this agreement.

“The company”, “us” or “we” means Ikea Plus .

“Goods” means the furniture items specified in the approved quotation;

“Site” means the place where the goods are to be fitted;

“Installation” means the assembly and fitting of goods on site to the agreed specifications;

“Fitter(s)” means the person(s) we instruct to fit the goods.

The Contract

These terms and conditions form the legally binding agreement between you (the customer) and Ikea Plus (Australian Business Number 92 723 813 425) whose registered address is 2D, Henry Street, Pakenham,3810.  This agreement (and the agreed upon details of any surveys, plans, drawings and quotations) constitutes the entire agreement between our two parties. It is the customer’s responsibility to ensure all details are correct.

The company may change these terms upon giving reasonable notice of such changes, in writing to and in agreement with, the customer.

Quotation / Order

Along with a written quotation, we will provide you with a clear outline, which may include sketched drawings, of the work to be carried out. You are under no obligation to commit to the work unless you accept our quotation and place an order. The contract will only start when you have agreed to proceed in writing, and a deposit of 30% is paid by you in accordance with the contract.

Any quotation we provide is valid for a period of 30 days from the date of the quotation, unless we provide written notice that the quotation is withdrawn. We reserve the right to increase the price if required after that period.

Quotations are based upon the costs of materials, labour, overheads, transport, and taxes at the date of the quotation. The final price may vary from the initial quote as design modifications are often required and added to at the time of survey. You will be notified in writing of any such revisions.

Once we have received your 30% deposit and acceptance in writing, we will schedule your installation date.

It is your responsibility to check that the specifications and dimensions given in the final design after the survey are suitable to your requirements.

All drawings, plans and paperwork are the property of the company and as such are subject to copyright.

The price payable will be inclusive of VAT.

Payment Terms

Payment terms are as follows:

• An initial 30% of the total price is due upon accepting the quote and booking installation dates.

• A further 60% of the total price is due when we are ordering materials (normally five weeks prior to installation).  This date will be confirmed to you by email.

• The remaining 10% of the total price is due upon satisfactory completion of the installation.

Invoices will usually be sent by email unless otherwise agreed in writing.

Payment should be made by bank transfer.  Our bank details are:

Bank: Commonwealth Bank

Account name: Prabath Patabendi

BSB : 063-105

Account number: 10654905

While bank transfer is our preferred method, credit card payments can be made, and are encouraged to protect your payment.  Your invoice will have a card payment link if you wish to pay by this method.

Our payment terms are seven days from receipt of invoice. If no payment has been received within seven days, we will call you for prompt payment.

Dates and Times

If you accept our quote, we will then book your installation date. Because the duration of other jobs cannot always be predicted, sometimes you will be given approximate dates, to be confirmed nearer the time. Installation dates will be confirmed and agreed with you not less than 48hrs in advance of the start of the installation.

Please be clear about other commitments including holidays etc. in the weeks either side of the provisional date and preferred working hours prior to committing to any installation date.

Our usual working hours for an installation day are from 08:00 to 18:00. Installations may be booked over several days if required, depending on the nature and size of the goods to be installed.

You should inform us in advance, with as much notice as possible, if you are no longer available on the agreed start date for the installation.

Occasionally, due to factors outside of our control, such as sickness, adverse weather or delayed delivery from a supplier, a confirmed date may have to change. We will always inform you in advance if this is the case, providing as much notice as possible.

Materials and Products

Customers are asked to ensure they are satisfied with the specifications given.  Specific requirements for materials, fittings, and paint colours must be clearly communicated in advance of finalising and accepting the final design and price.

For wood finishes, we cannot guarantee exact colour matching with any existing woodwork due to natural